Refund policy

Returns

30-Day Returns

We accept returns within 30 days of delivery. Returned products must be new, unused, and in their original undamaged packaging to be eligible for a return. Items that show signs of installation or without original packaging are not eligible for return.

Return Authorization

All returns require a Return Authorization (RA) number before being shipped back to One To Go. Please contact us to request an RA number before sending your return. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and securely packaging the product to prevent damage during transit.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method. Original shipping charges, if applicable, are non-refundable.